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General Questions

 
Q:01        
What is BBPS?
 
Bharat Bill Payment System (BBPS) is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI) that offers interoperable and accessible bill payment service to consumers via digital (bank channels) as well as through a network of agents & bank branches
Q:02        
What are the current biller categories in BBPS?
 
Bharat BillPay offers all recurring payments like electricity, telecom, DTH, Gas, water bills, Insurance, Loan repayments, Education fees, FasTag Recharge, Municipal taxes, Housing society, Subscription fees etc. at one single window.
Q:03        
What are the different payment modes in BBPS?
 
BBPS facilitates a plethora of payment modes through which consumer can make a bill payment. The payment modes options at BBPS are Cash, Cards (Credit, Debit & Prepaid), IMPS, UPI, AEPS, Internet Banking & UPI, Wallets
Q:04        
What are the different payment channels in BBPS?
 
BBPS transaction can be initiated through multiple payment channels both digital channels like Internet, Internet banking, Mobile, Mobile banking, POS (Point of Sale terminal), MPOS (Mobile Point of Sale terminal), KIOSK, and offline channels like ATM, Bank Branch, Agents and Business Correspondents.
Q:05        
Who is BBPCU?
 
"National Payments Corporation of India (NPCI) has been authorized by Reserve Bank of India (RBI) as the Bharat Bill Payment Central Unit (BBPCU), which is responsible for setting business standards, rules and procedures for technical and business requirements for all participants. The BBPCU undertakes clearing and settlement activities related to transactions routed through BBPS."
Q:06        
Who is an Agent?
 
Agents are the customer touch points and service points in the BBPS Ecosystem which will be available in the following forms: Branch offices, Collection centres, Retail Outlets and Other Service Points An Agent would be sole the touch-point for Customers to walk in any Outlet/service point with BBPS Logo and make a bill payment. Agents can accept bill payments through various modes. Agents may be on-boarded either directly by BBPOU or by Agent Institutions to offer BBPS services."
Q:07        
Who is a Consumer?
 
A consumer is the entity who wants to make a bill payment to any biller that is a part of the BBPS system. Consumer can make a bill payment of any of the bills e.g. Electricity, post-paid, landline, gas, DTH etc. online or through any BBPS Agent Outlet. The BBPS enabled Agent Outlet could be any retail store or Bank branch with the BBPS Logo or Banner.
 

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